About Best Side Payments

Best Side Payments was built by four people who believe business should feel human.

We care about the people behind the businesses: the shop owners, service providers, and entrepreneurs who keep our neighborhoods alive. For us, payments are not just transactions. They are part of the everyday rhythm of local life.

Our team brings different strengths to that mission. Together, we focus on transparency, relationships, and practical solutions so payment processing feels simpler and more personal, while also giving back to local nonprofits and community initiatives.

Our Why

We believe the businesses that make Charlotte feel like home deserve payment partners who are transparent, accessible, and invested in their success. Best Side Payments exists to provide local support, clear pricing, and real relationships. We want Charlotte business owners to know they have a partner who understands their community and is truly on their side, their best side.

Our Approach

We start by listening. Every business runs a little differently, so we take the time to understand your customers, your workflow, and what matters most to you. Then we set you up with payment solutions that fit your business and stay involved long after you’re live to help things keep running smoothly. Strong partnerships don’t end after setup.

Community Commitment

Being local means more than having an address. It means showing up for neighborhood events, supporting local organizations, and building long-term partnerships that help Charlotte businesses thrive. Part of that commitment includes donating to and partnering with local nonprofits that are doing important work in our community.

Our Team

Talia

Chief Executive Officer (CEO)

If there’s a table, I’m probably trying to fill it. I love hosting and creating spaces where conversations stretch and real connections form. This passion has shaped the way I think about business, community, and the role they can play in supporting one another.

At Best Side Payments, I lead the vision and long-term strategy. I focus on building partnerships and growing ideas to connect everyday business transactions to meaningful community impact.

I’m a devoted parent and someone who gravitates toward nurturing and supporting others. I believe strong communities are built when people show up for one another and share what they have.

Marci

Chief Financial Officer (CFO)

As I’ve gotten older, my world has gotten smaller in the best way. I pay more attention to what’s right in front of me: my neighbors, the businesses on my corner, and the people building something real in Charlotte. As a Charlotte native, supporting the small businesses that shape this city matters to me.

At Best Side Payments, I’m not much of a dreamer, but I am a doer. I focus on building the systems and guardrails that help our team and our merchants grow sustainably while keeping more of what they earn.

Outside of work, I stay involved in my community through Windsor Kittens and the Windsor Park Neighborhood Association. I just like seeing the people and businesses around me win.

Glenda

Chief Operating Officer (COO)

I spent a lot of time growing up in a small town in rural Mexico where mom-and-pop shops were part of everyday life. Those businesses are still there today, and visiting always reminds me how crucial local businesses are in shaping a community.

At Best Side Payments I focus on the systems and processes that keep things running smoothly. I enjoy helping business owners understand their options, feel confident in their decisions, and know someone is paying attention to the details on their behalf.

My hope for Best Side is simple: that we’re known for loyalty, generosity, and real connection, not just payment transactions.

Carlos

Chief Information Officer (CIO)

I’ve always loved figuring things out. Give me a puzzle, a design challenge, or something that isn’t working and I’m happy tinkering until it does. I’m drawn to functional design; creativity that also has a purpose.

At Best Side Payments, I focus on the creative and technical side of the business. I work on branding, graphic design, marketing strategy, and the systems that keep everything running smoothly behind the scenes.

I bring patience, kindness, and a sense of humor to the people around me. I love spending time with my family, playing chess, and learning new things just for the joy of understanding how they work.

Frequently Asked Questions

  • Yes.

    Any meaningful upgrade comes with a transition period. Best Side Payments manages the transition carefully, from initial setup and system testing to launch and follow-through.

    Our goal is to minimize disruption and make sure your new system is stable, reliable, and built to support your business long term.

  • Not with the right partner.

    Best Side Payments brings 11 years of experience and established relationships across the payments ecosystem, allowing us to manage the transition efficiently and ensure everything is configured and ready for your business.

  • Not at all.

    In fact, many businesses reduce their processing costs after switching.

    Dual pricing allows you to pass the cost of card acceptance to customers, significantly lowering your expenses.

    If that model isn’t right for your business, we’ve negotiated exceptionally competitive wholesale rates through our industry relationships, allowing us to reduce costs while keeping pricing transparent and fair.

  • Once your account is active, you’ll have access to a dedicated 24-hour support line through the processor for any day-to-day technical issues.

    Our team remains your long-term partner, acting as a liaison with the processor and advocating for your needs as your business grows.

  • No.

    We believe partnerships should be earned, not forced.

    That is why we work with processors who allow us to waive early termination fees, giving you the freedom to move if you ever need to.

    Our processing sources won’t lock you in with equipment. And although we have a preferred partner we trust deeply, we maintain multiple relationships and can seamlessly transition your business if circumstances change.

  • It depends on your business, your volume, and how your current processor has you set up.

    That is why we start by reviewing your statements together. We break down exactly what you are paying, explain the fees in plain language, and show you where there may be room to save.

    For many businesses, dual pricing significantly reduces processing costs. If that approach does not make sense for you, we offer very competitive traditional pricing. We will also provide an estimate based on your recent volume so you know what to expect before making any change.

  • Approval typically happens the same day or within one business day.

    After that, Best Side Payments manages everything needed to get you live, including ordering, programming, and testing your equipment. We guide you through setup and make sure everything is working exactly as it should.

  • Many businesses start with Square because it’s easy to set up, but as they grow they often begin looking for a Square alternative that offers more flexibility, transparent pricing, or dedicated support. Depending on your needs, you may also find yourself comparing a Clover alternative or a Stripe alternative as you explore different payment systems. We work with businesses who want more control over their payment setup, clearer pricing, and a real person to call when something goes wrong.

    And yes, if you’re wondering why we’re casually mentioning a Square alternative, Clover alternative, and Stripe alternative in the same paragraph… sometimes good SEO requires politely name-dropping the competition.